Product adoption
When customers receive ongoing comprehensive product training, they better understand your product's features, functionalities, and benefits. When you show them how to get maximum value you foster stronger engagement and loyalty.
An LMS built for customer success,
strengthen relationships and drive growth
Put learning at the heart of your customer experience, provide engaging experiences and build a skilled, confident, and active customer base.
An AI-powered LMS that helps you deliver customer education at scale
Personalized training
Learning based on individual customer lifecycles, roles and goals will help you deliver the right push and pull content, at the right time. It’ll also help you identify opportunities to showcase and recommend relevant additional offerings and services that’ll drive revenue growth.
Learning insights
Track your customers’ learning progress and pace to better understand learners' preferences, engagement levels and knowledge application. Deliver an engaging and effective learning experience based on data that resonates with their needs, and ties learning outcomes back to key outcomes like NPS and upsell metrics.
Keep your customers engaged with a complete learning solution
Deliver effective customer education programs via a modern LMS. When admins can easily deliver training, and customers are set up to proactively gain new skills, you can focus on relationship management and customer retention.
Set customers up for success
Onboard new customers smoothly and successfully with courses and resources to help them get started with your product or service from day one. Accelerate their time to productivity by standardizing the basics while tailoring relevant user and job-specific skills to foster engagement and retention.
See how these solutions can help your customer success team
What our customers say
Discover how learning powers customer success
Learning that drives results: 490% ROI achieved on enterprise learning
Download the Total Economic Impact™ by Forrester to see how it was achieved with Absorb LMS.
FAQs about Absorb for Customer Success
Why does customer training matter?
Customer training matters because it ensures that customers can effectively use your products or services, leading to higher satisfaction and retention. Well-trained customers are more likely to achieve their goals, reducing the need for extensive support. It also enhances customer engagement and loyalty, as they feel empowered and valued. Ultimately, effective training can lead to increased product adoption, repeat business, and positive word-of-mouth referrals.
How can Absorb LMS help customer success teams reach their business goals?
Absorb LMS can help customer success teams reach business goals by streamlining customer training and onboarding with customized programs, enhancing engagement through interactive content and gamification, and providing a comprehensive resource library. It offers detailed analytics for data-driven insights, scalable solutions, and integration with other business tools. Additionally, Absorb LMS fosters community building through social learning features and reduces support costs with self-service resources, ultimately improving customer satisfaction and efficiency.
What is the ROI of investing in a leading LMS platform for customer success teams?
Investing in an LMS platform offers significant ROI for a customer success team by reducing onboarding and training costs with automated, scalable programs. It enhances customer satisfaction and retention through consistent, high-quality training. Analytics identify areas for improvement, optimizing training efficiency. It also reduces support inquiries by providing self-service resources, allowing team members to focus on strategic initiatives, ultimately improving customer engagement and lifetime value.
Can Absorb LMS be customized to meet brand guidelines?
Yes, absolutely! Absorb offers the utmost flexibility when it comes to customizing the interface to meet your brand guidelines, helping you achieve a specific look and feel. Absorb LMS allows for extensive custom branding by enabling you to use logos, color schemes, themes, domains, login pages, email templates, interface languages, and dashboards to align with your brand identity and offer your customers the best user experience.
