- CLIENT: TrueCommerce
- INDUSTRY: IT Service, Supply chain management
- USE CASE: Employee onboarding, Employee upskilling, Customer education, Partner enablement
- SOLUTION: Absorb LMS, Absorb Engage, Absorb Create
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When supply chain management provider TrueCommerce implemented a new global training initiative for employees and customers, it turned to Absorb for its scalability, flexibility, and features. In less than a year, the company has rapidly onboarded over 200 new employees and migrated their customers to the new and improved training platform, improving employee retention, learning engagement, and customer experience.
Key achievements with Absorb LMS:
- Streamlined Training Program: Successfully launched TrueCommerce University, powered by Absorb, to train thousands of employees and customers with over 300 courses in its first year.
- Improved Employee Engagement: Achieved a 12% increase in employees reporting adequate training and a 4% year-over-year reduction in employee turnover.
- Enhanced Customer Experience: Reduced customer onboarding time with tailored training content, achieving a 90% completion rate for key self-paced customer service courses.
Want to learn more?
Download the full case study to discover how TrueCommerce transformed its training programs to drive employee engagement, enhance customer education, and achieve measurable business success.
